Here you will find the most frequently asked questions. If you can not find what you are looking for, feel free to email me :o)
1. Do you work by the hour?
On our initial visit, we work by the hour. We offer a free estimate when we let you know how many hours it will take. The price is $35 per person per hour and $70 per team of two per hour. If we end up needing more time than we estimated, you do not pay anything.
2. Do you work by the job?
Yes. Our regular bi-weekly and weekly clients pay by the job. Prices range from $100 and up.
3. Do you do move in and move out cleaning?
Yes we do.
4. Do you charge more money or the same for a moving clean?
We charge by the hour, $70 per team of two.
5. Do you do random cleanings or do you only have bi-weekly and weekly service?
Most of our clients are weekly or bi-weekly but if the schedule allows we will try to fit you in.
6. What hours do you work?
We generally work from 8/9am until 5pm.
7. What are your office hours?
Office hours are from 9am until 3pm. I try to answer all email within 24 hours.
8. Is it okay if my pets hang out in the same room as you cleaning?
Absolutely. We love pets.
9. Do you water indoor plants?
It is not on the working sheet but we can do that :o)
10. If I forget to leave you a check, do you still do the work and let me pay you later or do you skip the cleaning?
We still do the cleaning. We all sometimes forget. It becomes a problem if it happens regularly.
11. Do you offer a guarantee on your work?
Yes. We have 24 hour guarantee on the work. If you are not happy within the first 24 hours with the cleaning, we will come back and fix it.
12. If I’m working from home, are you going to chat the whole time or will you allow me to get my work done?
We will let you work.
13. I work from the house, will it bother you if I’m home the whole time?
Not at all.
14. Do you show up on time?
Yes, however due to the traffic the time of arrival is +/- 15 minutes.
15. Do you clean the same stuff each time or do you rotate chores through the house?
We do maintanance cleaning which is the same cleaning and also rotate chores through the house.
16. How do you prefer to be contacted? Email, phone or text?
Email or text is the best way to get in contact with me.
17. Do you set times to come back so I know when you are coming or is it random?
You have your time slot which does not change unless we agree on it. “Stuff” happens so we may have to change the time or day but you will always know beforehand.
18. Do you always come the same time on the same day?
Yes, +/- 15 minutes.
19. What happens if you get sick?
You will be notified and your appointment rescheduled
20. What type of cleaning chemicals do you use on hardwood floors?
We use a mixture of vinegar and water.
21. Do you have your own vacuum?
Yes, we do. However, some clients prefer to use their own.
22. Do you use environmentally free chemicals?
Yes, we do, that is why I started Cleandom in the first place. We use vinegar, hydrogen peroxide, Simple Green, essential oils, barkeepers friend among others.
23. Are you going to tell my neighbors about me, my home, my habits and how messy my house is?
Absolutely not.
24. What happens if you break something while you are at my house?
If we break something, we will let you know. We either pay for the broken item, replace it or fix it. If it is something bigger we use our liability insurance.
25. Can I do a background and a drug check on you?
Yes, absolutely.
26. Do I need to be home when you come to clean or can I be at work?
You may, of course, be at work while we service your home. We prefer if you can be home at the first cleaning though.
27. Do you have a safe place to keep a key or a code?
Yes, if we have your key it has an assigned code to your home.
28. Am I supposed to give you a key so you can get in my house or do you need an alarm code? Or both?
If you are not gonna be home, we will need the key and/or alarm code to get in and out.
29. Do you charge a rescheduling fee if I have something come up and have to cancel?
No, these things happen.
30. Do you cancel or reschedule on me or do you just show up sick?
If we are sick and/or unable to service your home we will let you know and reschedule.
31. Am I supposed to tip you for your service?
Tip is never required but always appreciated.
32. If I refer my friend, do I get a referral fee or discounted cleaning?
If you refer a new client to us, you will certainly get a discount on your next service 🙂
33. Do you do miscellaneous projects?
Yes, those have additional price. However, we try to do something extra each time for free. It just depends on the time we have left.
34. Do you bring your own cleaning supplies?
Yes, we do. If you have your favorite cleaning supplies and they are Eco-friendly and non-toxic, we can also use those.
35. Do you have your own vacuum?
Yes, we have our own vacuums.
36. Do you clean out the fridge?
We do, there is an additional charge though.
37. Do you only clean houses or do you also clean offices?
We service both residential homes and offices.
38. Do you clean windows?
Yes, we do. There is an additional charge and the windows must be reachable.
39. Are you licensed to house clean?
We are licensed by the city of Long Beach.
40. Are you bonded and insured?
Yes, we are both insured and bonded. You will be presented with a copy of both documents.
41. Is it okay if my pets hang out in the same room as you cleaning?
If your pets are OK with us, we have no problem with it.
42. Do you do pet sitting on the side?
Yes, we do. We love pets. Ask for pricing.
43. Do you do dishes or empty the dishwasher?
If there are a few cups or plates we will wash them. Otherwise, we do not do the dishes.
44. Do you have references?
We have references on Yelp. You can just search “Cleandom” in the LB area.
45. How long have you been in business?
We had been in business since 2007 and took a 5-year break due to health issues.
46. Do you work weekends?
We work on some Saturdays. If we do it is always the first time service. Regular clients are set for during the week.